FAQs

TGCM K1SP Issued K1 Speed Gift Card FAQs

Are these the right FAQs for my K1 Speed Gift Card?

To get you to the right place for assistance, please review the terms on the back of the card or on the eGift template. 

Gift card numbers that are 19 digits, start with “5277” are issued by TGCM K1SP; you are in the right place!

All other gift cards (e.g. K1 Speed’s existing “K1 Kash” gift cards sold directly on K1 Speed’s website or in K1 Speed retail stores) that don’t match that format can be serviced at www.k1speed.com/gift-cards.html.

Where can a K1 Speed gift card be purchased and redeemed?

K1 Speed gift cards are currently only available for purchase in the United States, and can only be redeemed for orders shipped to an address in the United States.

How can I order a card for myself or as a gift?

These Gift Cards are issued by Totus for K1 Speed’s B2B and Third Party distribution channels only. Individual consumers can purchase a K1 Speed gift card directly from K1 Speed’s website, here.

When can I/my gift recipient expect my digital gift card order?

Digital gift cards are sent via email almost immediately or on the date designated by the purchaser.

When can I/my gift recipient expect my physical gift card order?

Physical gift cards are sent via USPS First Class Mail, UPS Ground, UPS 2-4 Day or UPS Next Day. Based on the delivery method chosen by the purchaser, the gift card(s) should arrive within 2-10 business days.

How do I redeem my K1 Speed gift card?

K1 Speed gift cards can be redeemed in the United States only in person for authorized goods and activities at participating K1 Speed locations nationwide, excluding the Myrtle Beach, SC location. This Gift Card cannot be redeemed online and cannot be used toward Group Events or the purchase of additional Gift Cards.

What if I have a question about redeeming a gift card?

If you or your gift recipient have any questions or difficulty redeeming a gift card, please visit K1 Speed help site or email k1speed@giftcardhelp.com.

Does a TGCM K1SP Issued K1 Speed gift card have an expiration date or any associated non-use fees?

TGCM K1SP Issued K1 Speed gift cards do not expire or incur any fees.

How can I check my gift card balance on a TGCM K1SP Issued gift card?

Gift card balances can be checked at https://k1speed.balance.giftcardhelp.com, by applying the gift card to your cart at checkout or by contacting our team at 866-977-2940 or k1speed@giftcardhelp.com.

How can I request a refund for my TGCM K1SP Issued K1 Speed gift card if it has a low balance?

Where required by law, remaining balances on cards may be subject to refund. If your TGCM K1SP Issued K1 Speed gift card has a verifiable balance of $15 or less, please contact 866-977-2940 or k1speed@giftcardhelp.com to request a refund.

How can I request a replacement on a lost, stolen or damaged TGCM K1SP Issued K1 Speed gift card?

To request a replacement or report a lost or stolen card, please contact k1speed@giftcardhelp.com.

Who should I contact with concerns about the status of a gift card or gift card fraud?

If you have any questions or concerns about the status of a gift card, please email us at k1speed@giftcardhelp.com or call 866-977-2940.